I have no had two instances of having to deal with so called “premium services” charges on my cell bill. I am sure pretty much everyone out there knows what I am referring to. Charges for things like a text message, a content download or something along those lines that didn’t really result in you getting anything. In fact some are so much a scam that they send you a text with the message content:
Get blahh for free! Or reply “stop” to stop receiveing these messages
If you respond you are hit with a nice fee of 10$ and you will never hear from them again. Not even the courtesy of a thanks. They are total scams. I am inclined to say the carrier is in on it. If not why would they allow something that is definable in no other way than a scam to occur then THEY bill you for it. The carriers have no interest in protecting their customers. If they did they would not allow this.
The argument is you can Opt-Out. Why in the hell should I be required to opt-out of being scammed? Shouldn’t that be an opt-in thing? At least you can opt-out. There are two ways, online via their site or call them. I have found it is best to do both, then give a follow up call. To disable these services via the web site with T-Mobile you can log in to their site with your account information, navigate to “Manage” -> “Change Services”. Look for the section that looks like this:
As you can see from the image you can block “Content Downloads” and “All Messages”, or you can be picky and select certain message types. I wanted to block them all, which means the individual message types are not able to be added.
The reason I say give a follow up call a bit later is they suck. I called and discussed the charges the first time around with them. I agreed to pay initial fees since basically the kid (yes, this time around it was her phone line) walked right into it after being warned. My only stipulation was they enable the block, which they assured me they did. Well this month, one month later I get hit with another charge, on the same line. When I called to ask about it the rep said they could see the block was initiated, but not completed. Needless to say I was a bit mad and demanded it be enabled fully and the charge be removed.
The service has now been confirmed on both lines. At this point if they bill me again they are only wasting my time and theirs. Difference is they are paying for their time.




